Ordering from our online store is easy. Simply click on the "Add to Cart" button and the items will appear in your shopping cart for a quick and easy check out experience.
No, we are not able to take phone orders at this time.
If you need your items before the normal processing and shipping time, please contact us via Contact us. We will do everything we can to accommodate your request.
Orders can be placed online using Visa, MasterCard, American Express, Discover Cards. At this time we're not accepting payment by check or money order.
No, they don't accept e-cigarette businesses.
You can track your order from the carrier used to ship your orders with your tracking number, which we will email you when your order has shipped.
Yes, you will receive an email confirming your order.
You may make changes or cancel your order as long as the order has not been processed or personalized. We strongly suggest you email us at Vapestarstore@gmail.com as soon as possible with changes or cancellations so we can accommodate your request without any additional charges. Typically no changes can be made once the items ship out.
What is your return and exchange policy? We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order. Please make sure that the item meets all of your expectations when you receive it. If, for some reason, you are not satisfied with your purchase, please email us. You may return all items purchased, except for e-juice’s, within 30 days of your purchase date only if the item is un-used. You must return the item(s) along with all accessories and manuals in its original box. Any vaporizer that has been used cannot be returned. Returns made after 10 days from the delivery date will receive a store credit only. This will ensure proper processing of your item(s). If you have any further questions you can contact us via e-mail. In the event of a defective item, the customer must contact the manufacturer to complete a warranty claim. Buyers are responsible for the cost to ship back the items. Mail to 515 West 38th St, Unit 14J, New York, NY 10018. We strongly recommend you insure your package(s) as we are not liable for items that are lost or damaged while in transit. NOTE: All Vapir products are non-returnable.
All refunds are processed upon inspection of items. Once your returned items have been processed, a credit should post to your credit card. Your credit card company will let you know how many days it takes them to process the credit.
Please inspect all items carefully when you receive your order. If there's any damage, please contact us by email.
To make a return, send the package to Vapestar, 515 West 38th St., Unit 14J, New York, NY 10018.
All items that are in stock will ship within 3 business days. The order is eligible for same day shipping if order is placed and processed by 12pm EST.
Unfortunately, we cannot ship vaporizers to post office boxes. Only small items are shipped to P.O. boxes.
No, we are not shipping items internationally at this time. We are willing to coordinate a shipping arrangement via USPS if the order is large enough.
Orders over 50$ shipping is free. Smaller cost orders depends on size from 6-9$.
Unfortunately, we do not offer a printed catalog at this time. However, you can view our entire collection online.
In our quest for unique products for our online store, we welcome vendor inquiries. Please email our product department at email@example.com
Each product page has a review form on it where customers can review the particular product. Please refer to the individual product pages for reviews and client testimonials.